REFUND POLICY

Last Updated: May 2026

At Medicents LLC, we stand behind the quality and value of the 2026 Benefits Blueprint. However, because our products are digital goods delivered via instant download, we maintain a strict refund policy.

1) MERCHANT OF RECORD

All payments and transactions are processed by Polar Software, Inc. ("Polar"), acting as the Merchant of Record. By completing a purchase, you acknowledge that you are also subject to Polar’s Terms of Service. Polar is responsible for payment processing, tax collection (VAT/Sales Tax), and initial order fulfillment. As the Merchant of Record, Polar reserves the right to issue refunds at its sole discretion in accordance with its own consumer protection policies or to prevent payment disputes.

2) ALL SALES ARE FINAL

Due to the nature of digital software and downloadable content, all purchases of the 2026 Benefits Blueprint are final and non-refundable. Unlike physical goods, digital assets cannot be "returned" once the file has been accessed or downloaded.

3) TECHNICAL ISSUES

Refunds will only be considered in the event of a material technical defect that prevents the Product from functioning as described, provided you contact info@medicentsllc.com within 14 days of purchase.

4) ACKNOWLEDGMENT OF PRODUCT NATURE

By completing your purchase, you acknowledge that:

• The Product is an Excel-based tool designed for use on local hardware.

• You have reviewed the product description and "Sample Overview" to ensure the tool meets your needs (e.g., your firm offers between 1 and 4 health plans).

• Access to the download link and/or file receipt via email attachment constitutes fulfillment of the order.

5) HOW TO REQUEST ASSISTANCE

If you experience a technical issue, please contact us immediately at info@medicentsllc.com. Most technical issues can be resolved with a fresh file download or a brief support email.